Just a word of warning - I have seen "ITIL Gone Wrong", and I'm not sure I've seen a bigger train wreck in my life than the implementation of ITIL at my former employer. ITIL isn't bad. Nor is it a silver bullet. It's a process model for running an IT organization within a business.
Regards. -Rob On Thu, Jul 23, 2009 at 3:36 PM, William Graboyes < william.grabo...@theportalgrp.com> wrote: > Bryan, > > I've one acronym for you ITIL. It works for supporting huge dotcoms, all > the way to small projects. Typically you want queues that pertain to the > type of project that is being managed, you can spawn child tickets from > parent tickets for use if sending to different groups. etc... Google > ITIL... you may thank me for it. > > Thanks, > > Bill Graboyes > > > On Thu, Jul 23, 2009 at 12:00 PM, Bryan Ellinger <ellin...@adi.com> wrote: > >> All, >> >> I would like to get started using RT for PM of a hardware, software >> integration project. There has been talk on this list about >> using RT for project management. However, I have not read much about how >> others are doing it. >> For instance, what is the most sensible way to set up queues? It seems >> like it might be good to give each group, e.g. SW >> engineering, HW engineering, Applications Engineering etc., their own >> queue. But how would one determine which tickets belong to >> which of many possible projects? Should each project have it's own queue >> instead? >> Anyone care to share how they apply RT to their general PM processes? It >> would be a big help to me. >> >> Sincerely, >> Bryan >> >> Bryan D. Ellinger <ellin...@adi.com> >> Applications Engineer >> Applied Dynamics International >> 3800 Stone School Road >> Ann Arbor, MI 48108 >> 734.973.1300 ext. 289 >> 734.668.0012 Fax >> http://www.adi.com, mailto:supp...@adi.com >> >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Bill Graboyes > On Assignment At: > Toyota Motor Sales, USA, Inc. > Consumer Portal Delivery > Office: (310) 468-6754 > Cell: (714) 515-8312 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
