You shouldn't extract plugins right into RT's paths, but instead use standard `perl Makefile.PL && make && make install` steps. If RT is not in standard location then you can use RTHOME environment variable to point to the lib dir with RT.pm.
On Tue, Jul 28, 2009 at 6:58 PM, Kay Wanous<kay.wan...@gmail.com> wrote: > I extracted the tarball to /usr/local/rt3/local/plugins/, but the actual > directory for the file is > /usr/local/rt3/local/plugins/RTx-Tags-0.14/lib/RTx/ > > Thanks, > Kay > > Ruslan Zakirov wrote: >> >> And where is RTx/Tags.pm located on your file system? >> >> On Tue, Jul 28, 2009 at 6:33 AM, Kay Wanous<kay.wan...@gmail.com> wrote: >>> >>> I should have done more looking at my logs and less Google-ing... I had >>> this in my Apache log: >>> >>> [Mon Jul 27 22:27:45 2009] [error] Can't locate RTx/Tags.pm in @INC >>> (@INC contains: /usr/local/rt3/bin/../local/lib >>> /usr/local/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8 >>> /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 >>> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . >>> /etc/apache2) at /usr/local/rt3/bin/../lib/RT.pm line 624.\nCompilation >>> failed in require at (eval 2) line 1.\n >>> >>> -- Kay >>> >>> Kay Wanous wrote: >>>> >>>> Hi all, >>>> >>>> I'm thrilled with the idea of the RT-Tags plugin but I'm doing something >>>> wrong with getting it to work with our setup. Any help would be much >>>> appreciated! >>>> >>>> I've extracted it and added the following lines to the RT_SiteConfig.pm: >>>> >>>> Set(@Plugins,(qw(RTx::Tags))); >>>> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues >>>> MySupportQueues MyReminders RefreshHomepage Dashboards TagCloud)]); >>>> >>>> But the TagCloud still doesn't show up as something users can add in RT >>>> at a glance or in the Simple Search. >>>> >>>> Any ideas? >>>> >>>> Thanks, >>>> Kay >>>> >>>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: sa...@bestpractical.com >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >> > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com