Hi Sean, I can at least point you in the right direction, but I am not sure which one is the correct file. $RTHOME/local/plugins/RT-IR/html/RTIR/Elements/QueueTabs: path => "RTIR/Update.html?Action=Comment&DefaultStatus=resolved&id=$id", $RTHOME/local/plugins/RT-IR/html/RTIR/Elements/QueueTabs: path => "RTIR/Update.html?Action=Comment&DefaultStatus=resolved&id=$id", $RTHOME/share/html/Search/Elements/BuildFormatString: $column{Prefix} .= q{<a HREF="__WebPath__/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">}; $RTHOME/share/html/Ticket/Elements/Tabs: "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" $RTHOME/var/mason_data/obj/2098779359/standard/Search/Elements/BuildFormatString.obj: $column{Prefix} .= q{<a HREF="__WebPath__/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">}; $RTHOME/var/mason_data/obj/2098779359/standard/Ticket/Elements/Tabs.obj: "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="
On Thu, Jul 30, 2009 at 9:10 AM, Sean <stroke_of_de...@yahoo.com> wrote: > Hi, > > On RT 3.8.4, if I put my mouse over the "resolve" link on a ticket, > it goes to Update.html?Action=comment<....> How can I change > that to Action=Correspond ? Not sure where this lives. I just > want it to do correspondance by default when someone resolves a ticket vs. > comment by default > > Thanks. > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com