Sean ha scritto: > On RT 3.8.4, if I put my mouse over the "resolve" link on a ticket, > it goes to Update.html?Action=comment<....> How can I change > that to Action=Correspond ? Not sure where this lives. I just > want it to do correspondance by default when someone resolves a ticket vs. > comment by default
Hi,
edit file
$RT/share/html/Ticket/Elements/Tabs near line 175 to this:
if ( $can{'ModifyTicket'} ) {
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
"Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id="
. $id,
title => loc('Resolve')
};
}
HTH
--
Andrea Perotti
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