On Fri, Jul 31, 2009 at 06:07:37PM +1000, David Hooton wrote: > Hi all, > > So far I've created a scrip in our Backup queue which looks like this: > > my $match = "Backup Report [Successful]";
First the square brackets have to be escaped. You want "Backup Report \[Successful\]" > my $t_subject = $self->TicketObj->Subject; > if ( $t_subject !~ /$match/i ) { > return 0; > } > else { > return 1; > } Also, Perl return value for true is 1 and if you want the scrip to execute for subject matching, you'll want to put return 1 inside the if body. > In Custom action preparation code I have nothing. > > In Custom action cleanup code I have: > > $self->TicketObj->SetStatus( "resolved"); return 1; Also I would advise you to set the action to resolve ticket instead of user defined, since I would expect you to have a resolve ticket available by default. Hope this helps. -- Regards, Terence. http://www.deeproot.in Ph: +91 (80) 4089 0000 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com