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On Fri, Jul 31, 2009 at 08:25:59PM +1000, David Hooton wrote:
> Thank you for your help Terrence..
That would be Terence with a single r.
> So I've fixed the escaping, thankyou!
>
> I don't understand this however:
>
> " Also, Perl return value for true is 1 and if you want the scrip to
> execute for subject matching, you'll want to put return 1 inside the if
> body."
Inside the if block, you need to put return 1 instead of return 0. So if
the subject matches the pattern, the action is executed. In the else
part, you can have return undef.
> Can you explain what I should be changing and where? I'm sorry I am very
> unskilled in perl.
>
> Finally I can not find "resolve ticket" in the action list..? Is that a
> problem?
Never mind. It doesn't seem to be there. Ensure you have return 1 in you
action preparation code. You can refer the wiki for a resolve ticket
scrip action:
http://wiki.bestpractical.com/view/ResolveTicket
--
Regards, Terence.
http://www.deeproot.in
Ph: +91 (80) 4089 0000
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