Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in AT is bolstered by the fact that the developer is still answering questions.
I managed to make some headway before seeing your email, I've got a script that can add the links and they are showing up in rt3.Link in the DB. However, the links are not showing in the UI. Here is my test script: #!/usr/bin/perl use lib qw(/opt/rt3/local/lib /opt/rt3/lib); use RT; use RTx::AssetTracker::Asset; use Getopt::Std; use strict; RT::LoadConfig(); RT::Init(); my $at = RTx::AssetTracker::Asset->new(RT->SystemUser); my $URI = 'at://rt.lib.umanitoba.ca/asset/4189'; if (my $id = $at->Load("labdaf01")){ $at->AddLink(Type=>'HasComponent',Target=> $URI); exit 0;} else {die 'invalid asset';} rt3.Links has a corresponding: 17 | at://rt.lib.umanitoba.ca/asset/3889 | at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 | 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 18:30:45 Where 3389 is the URI for labdaf01 But the UI doesn't show the link. I thought maybe I'm missing a privilege, but I'm SuperUser in the UI. What am I missing? -Mike -----Original Message----- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-14-09 1:09 PM To: Michael Ellis Cc: rt Users; jsmor...@mvlan.net Subject: Re: [rt-users] Asset Tracker API After callin $at->new you have to call $at->Load. Once the asset is loaded you can call AddLink. Links are bi-directional so you don't have to add the reverse link. On Thu, Aug 13, 2009 at 11:41 AM, Michael Ellis<michael_el...@umanitoba.ca> wrote: > Either I not understanding something or I think I might have confused the > issue by leaving some ambiguity in what I was asking. I'm just dealing with > one DB now. Here's the situation: > > -I have imported the assets themselves from our old helpdesk software's DB > into RTAT's DB. > -I have a table of linked assets from the old system. > -I want to use this table as input to create links in the new RTAT. I can > massage the input data as needed to have it in "Name", "URI", or whatever. > > > I'm a perl newbie so I want to make sure I understand this: > $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); > > $at = RTx::AssetTracker::Asset->new(RT->SystemUser) > AddLink is presumably a function in AssetTracker > RefersTo is the type of link > Target is the asset to create the ReferTo link to? And what kind of info does > it want here (Name, URI, ?)? > $other_at = ??? (or did I make you think I was trying to link between two > different RTAT systems?) > URI is the uri of the asset the link is created in/from? > > Does the reverse link get created automatically, or should I repeat the > statement, reversing Target and URI and flip the linktype? > > Thanks, > > Mike > > -----Original Message----- > From: Todd Chapman [mailto:t...@chaka.net] > Sent: August-12-09 3:46 PM > To: Michael Ellis > Cc: rt Users; jsmor...@mvlan.net > Subject: Re: [rt-users] Asset Tracker API > > My bad. If you want to link $at to $other_at: > > $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); > > Try it and see. > > On Wed, Aug 12, 2009 at 4:38 PM, Michael > Ellis<michael_el...@umanitoba.ca> wrote: >> Just to clarify, in... >> >> $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >> >> ... "Target" is the URI of the RefersTo link, while the URI at the end of >> the line becomes the corresponding ReferredToBy? >> >> -Mike >> >> -----Original Message----- >> From: rt-users-boun...@lists.bestpractical.com >> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Todd Chapman >> Sent: August-12-09 12:04 PM >> To: Michael Ellis >> Cc: rt Users; jsmor...@mvlan.net >> Subject: Re: [rt-users] Asset Tracker API >> >> It should be similar to adding links to tickets. >> >> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id); >> >> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >> >> The default link types are: >> >> RefersTo >> ReferredToBy >> RunsOn >> IsRunning >> DependsOn >> DependedOnBy >> ComponentOf >> HasComponent >> Components >> >> Unlike RT, AT's link types are configurable. See AT_Config.pm. >> >> On Wed, Aug 12, 2009 at 12:06 PM, Michael >> Ellis<michael_el...@umanitoba.ca> wrote: >>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t >>> I’d love to know what is.) >>> >>> >>> >>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by >>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to >>> recreated the links between assets. >>> >>> >>> >>> I’m wondering if anyone could point me in the right direction for finding >>> what the set links equivalent to the set fields code below: >>> >>> >>> >>> my ($id, $t, $msg) = $at->Create ( >>> >>> Name => $csv[$csv_map{"Name"}], >>> >>> Status => $csv[$csv_map{"Status"}], >>> >>> Type => $csv[$csv_map{"Type"}], >>> >>> >>> >>> What file in AT contains the handlers for these so that I can just inspect >>> it to see what else it can do? >>> >>> >>> >>> Thanks, >>> >>> >>> >>> Mike >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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