Hello, We are trying to construct saved searches at my workplace that delineate what needs attention and what does not more clearly than just the ticket status (new, open, etc.) So, I am trying to create a search of tickets that require attention, which will include all new tickets as well as any tickets that were last updated by someone outside of our group, which is a defined group within RT.
Is this kind of search possible? Or do I simply have to make a large search with a section of LastUpdatedBy != 'user1' OR LastUpdatedBy ! = 'user2' OR ... for 30 or so users? Thanks! -Josh _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
