Hi, i'm trying to write a scrip which does the following: We have two or more tickets, each ticket has a refersto to another like this: #1 -> refers to #2 Now, if someone at ticket #2 writes an update, this update (reply in our case) should be posted also to ticket #1 Till this point it is working fine, now my problem: The Update on Ticket #1 is done by RT_System (from the scrip) after the user in ticket #2 writes an update and i have no idea at the moment, how can i do the update as the user, doing the reply on ticket #2 ?!? The Part of the source writing back the update: $related->BaseObj->Comment( Content => $self->loc( "Information added by [_1].", # loc $self->TransactionObj->CreatorObj->Name, ) . "\n" . $self->loc( "Notes: [_1]", # loc $note ), );
I'm not sure how can i add the actual actor from Ticket #2 inside this part of code?!? Below is my full source till now: my $Clone = $self->TicketObj; my $note; my $t = $self->TicketObj->Transactions; $t->Limit( FIELD => 'Type', VALUE => 'Correspond' ); $t->OrderByCols ( { FIELD => 'Created', ORDER => 'DESC' }, { FIELD => 'id', ORDER => 'DESC' }, ); my $CommentObj = $t->First; if( $CommentObj && $CommentObj->id ) { $note = $CommentObj->Content; }; # Get the actual Actor of this transaction my $Actor = $self->TransactionObj->Creator; # $Actor has the ID of the actual Transaction my $temp_user = RT::User->new(); $temp_user->Load($Actor); my $AName = $temp_user->Name(); # Name of Actor in acutal Transaction - possibly not needed while (my $related = $Clone->ReferredToBy->Next) { my $original = $Clone->id; my $relid = $related->BaseObj->id; $related->BaseObj->Comment( Content => $self->loc( "Information added by [_1].", # loc $self->TransactionObj->CreatorObj->Name, ) . "\n" . $self->loc( "Notes: [_1]", # loc $note ), ); } return 1; Any help is appriciated. Torsten Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
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