Good News & bad News (for me it is still bad News).....I took care of
the complaint about "Undefined subroutine &RT::LoadConfig()", by
placing all of the following lines in a single file (i.e.,
replace_password.pl), and executing the following code from the
command line (I simply replaced the command-line portion "-MRT -
MRT::User" with a single line of "use RT;" in the following code):
1) code:
======
#!/usr/bin/perl -w
use lib '/usr/local/src/oppresso/rt-3.8.4/lib';
use lib '/ngs/app/rt/oppresso/rt-3.8.4/lib';
use lib '/ngs/app/rt/oppresso/rt-3.8.4/local/plugins/RT-FM/lib'; #if
using RTFM
use lib '/ngs/app/rt/oppresso/rt-3.8.4/local/plugins/RT-IR/lib'; #if
using RTIR
use RT;
RT::LoadConfig();
RT::Init();
my $u = RT::User->new($RT::SystemUser);
$u->Load("root");
$u->setPassword("secret");
2) Executing it:
============
$sudo ./replace_password.pl
Change of config option 'MaxInlineBody' at /ngs/app/rt/oppresso/
rt-3.8.4/local/plugins/RT-IR/etc/RTIR_Config.pm line 13 has been
ignored. It's may be ok, but we want you to be aware. This option
earlier has been set in /ngs/app/rt/oppresso/rt-3.8.4/etc/
RT_SiteConfig.pm line 152. at /ngs/app/rt/oppresso/rt-3.8.4/lib/RT/
Config.pm line 738.
Change of config option 'Active_MakeClicky' at /ngs/app/rt/oppresso/
rt-3.8.4/local/plugins/RT-IR/etc/RTIR_Config.pm line 263 has been
ignored. It's may be ok, but we want you to be aware. This option
earlier has been set in /ngs/app/rt/oppresso/rt-3.8.4/etc/
RT_SiteConfig.pm line 186. at /ngs/app/rt/oppresso/rt-3.8.4/lib/RT/
Config.pm line 738.
3) Assumptions:
=============
I am assuming the above lines (per http://wiki.bestpractical.com/view/RecoverRootPassword)
are sufficient.
4)Results:
========
I did not get any other warnings (or error messages), which was good.
However, I still can not log back in (using root) from the UI. The
above warnings I received were trivial, so I am ignoring them.
Help please.
-Behzad
On Sep 25, 2009, at 1:58 PM, Behzad Mahini wrote:
Since I had installed RT-FM & RT-IR, ...at the command line using
the Perl command I decided to include the paths to RT-FM & RT-IR
libraries (Plugins), and the error message changed (from what I had
sent earlier) to the following:
$sudo perl -I/usr/local/src/oppresso/rt-3.8.4/lib -I/ngs/app/rt/
oppresso/rt-3.8.4/lib -I/ngs/app/rt/oppresso/rt-3.8.4/local/plugins/
RT-FM/lib -I/ngs/app/rt/oppresso/rt-3.8.4/local/plugins/RT-IR/lib -
e 'RT::LoadConfig(); RT::Init(); my $u = RT::User-
>new($RT::SystemUser); $u->Load("root"); $u-
>setPassword("<my_secret_pass>")'
Undefined subroutine &RT::LoadConfig called at -e line 1.
So, without Including the path to Plugins, it complains about "RT/
FM.pm" which was missing in the Included paths I had the first
round, and I addressed it above, but it now complains about
"RT::LoadConfig()", which it should be able to grab from:
/my_above_path_2_RT/lib/RT.pm ........(<<sub LoadConfig {require
RT::Config .........} >>
& /my_above_path_2_RT/RT/Config.pm
So, why is complaining?
Thanks,
Behzad
On Sep 25, 2009, at 10:47 AM, Behzad Mahini wrote:
..I also looked at the real mysql log file (i.e., "
<serverName>.err"), and that did not reveal any worthy information,
besides its timestamp was also as of Aug 30th (again way before my
password problem of last night).
-Behzad
On Sep 25, 2009, at 10:25 AM, Behzad Mahini wrote:
1) Systemlog & MySQL log points:
==========================
system.log file:
RT[350]: FAILED LOGIN for root from xx.xx.xx.xx (/some_dir_xx//
share/html/autohandler:268)
..<<which is saying the same thing that my Apache error_log
indicated>>
Mysql log files:
The only log files that I have for MySQL are binary log files and
they are:
mysql-bin.xxx0
mysql-bin.xxx1
...
and
ib_logfile0
ib_logfile1
..and timestamp associated to these ar as of Aug 30, 2009 (which
way before I started having my password problem of yesterday!)
2) I rebooted my box, in the hopes of it clearing up some item
that I am not aware of -- that did not do any good
===============================================================
3) Using the "RecoverRootPassword" Wiki page, I tried to change my
password at the command/Perl level:
=
=
=
=
=
=
=
=
=
=
=
=
=
=
====================================================================
perl -I/opt/rt3/local/lib -I/opt/rt3/lib \
-MRT -MRT::User \
-e'RT::LoadConfig();RT::Init(); my $u = RT::User-
>new($RT::SystemUser); $u->Load("root"); $u->SetPassword("secret")'
that did not help either, and I got the following complaint:
Change of config option 'MaxInlineBody' at /ngs/app/rt/oppresso/
rt-3.8.4/local/plugins/RT-IR/etc/RTIR_Config.pm line 13 has been
ignored. It's may be ok, but we want you to be aware. This option
earlier has been set in /ngs/app/rt/oppresso/rt-3.8.4/etc/
RT_SiteConfig.pm line 152. at /usr/local/src/oppresso/rt-3.8.4/lib/
RT/Config.pm line 738.
Change of config option 'Active_MakeClicky' at /ngs/app/rt/
oppresso/rt-3.8.4/local/plugins/RT-IR/etc/RTIR_Config.pm line 263
has been ignored. It's may be ok, but we want you to be aware.
This option earlier has been set in /ngs/app/rt/oppresso/rt-3.8.4/
etc/RT_SiteConfig.pm line 186. at /usr/local/src/oppresso/rt-3.8.4/
lib/RT/Config.pm line 738.
[Fri Sep 25 16:59:45 2009] [crit]: Can't locate RT/FM.pm in @INC
(@INC contains: /usr/local/src/oppresso/rt-3.8.4/lib /ngs/app/rt/
oppresso/rt-3.8.4/lib /Library/Perl/Updates/5.8.8/darwin-thread-
multi-2level /Library/Perl/Updates/5.8.8 /System/Library/Perl/
5.8.8/darwin-thread-multi-2level /System/Library/Perl/5.8.8 /
Library/Perl/5.8.8/darwin-thread-multi-2level /Library/Perl/5.8.8 /
Library/Perl /Network/Library/Perl/5.8.8/darwin-thread-
multi-2level /Network/Library/Perl/5.8.8 /Network/Library/Perl /
System/Library/Perl/Extras/5.8.8/darwin-thread-multi-2level /
System/Library/Perl/Extras/5.8.8 /Library/Perl/5.8.6 /Library/Perl/
5.8.1 .) at /usr/local/src/oppresso/rt-3.8.4/lib/RT.pm line 627. (/
usr/local/src/oppresso/rt-3.8.4/lib/RT.pm:377)
Can't locate RT/FM.pm in @INC (@INC contains: /usr/local/src/
oppresso/rt-3.8.4/lib /ngs/app/rt/oppresso/rt-3.8.4/lib /Library/
Perl/Updates/5.8.8/darwin-thread-multi-2level /Library/Perl/
Updates/5.8.8 /System/Library/Perl/5.8.8/darwin-thread-
multi-2level /System/Library/Perl/5.8.8 /Library/Perl/5.8.8/darwin-
thread-multi-2level /Library/Perl/5.8.8 /Library/Perl /Network/
Library/Perl/5.8.8/darwin-thread-multi-2level /Network/Library/
Perl/5.8.8 /Network/Library/Perl /System/Library/Perl/Extras/5.8.8/
darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.8 /
Library/Perl/5.8.6 /Library/Perl/5.8.1 .) at /usr/local/src/
oppresso/rt-3.8.4/lib/RT.pm line 627.
-Behzad
On Sep 25, 2009, at 9:46 AM, Jesse Vincent wrote:
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_______________________________________________
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
