On Thu, Oct 01, 2009 at 04:48:37PM -0400, Jason A. Smith wrote: > I am setting up a new RT server, version 3.8.5 and tried > RT-Extension-MergeUsers, version 0.03 available from CPAN. > > It seems to work as expected, except for one problem. When viewing the > target user of the merge, I see a comment like: > > (485) merged into this user > > But under in the "Merge user" box, it doesn't display the merged > username correctly, it just says: > > The following users have been merged into this user: > > and then the Unmerge button. > > > When viewing the merged user data, I see the complementary comment: > > Merged into smit...@bnl.gov (447) > > and in the "Merge user" box I see more complete info: > > This user has been merged with smit...@bnl.gov; > > > I also tried manually running the rt-update-merged-users script, but it > doesn't seem to fix it, and just reports: > > 447 already has 485 in the merge list > DONE.
You're going to need to poke in the db, because I haven't seen this reported before. Also, the rt-update-merged-users script is ONLY needed if you've upgraded from a 3.6 instance using an old MergeUsers extension (there are now bidirectional informational messages). You can use select id from Attributes where Name = 'MergedUsers' and ObjectId in (447,485) and then run the /opt/rt3/sbing/rt-attributes-viewer with the attribute id to see what is stored there. -kevin
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