I've been asked to add "NO NOT REPLY" in a large font to the RT-generated trouble ticket emails because a couple people keep doing things like replying to trouble tickets to say "thanks" and the like. This bugs me on several counts. 1) Asking users not to use email seems to defeat much of the utility of RT. 2) I'm not clear at all how to do this. The book doesn't address this. 3) It seems like it would be a big thing to implement HTML-ized email for RT.
-- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
