On Tue, Oct 06, 2009 at 08:36:32AM -0700, David Griffith wrote: > > I've been asked to add "NO NOT REPLY" in a large font to the RT-generated > trouble ticket emails because a couple people keep doing things like > replying to trouble tickets to say "thanks" and the like. This bugs me on > several counts. 1) Asking users not to use email seems to defeat much of > the utility of RT.
sure ;) > 2) I'm not clear at all how to do this. The book > doesn't address this. you just have to add this text to the corresponding template (global or for selected queues). For example on a default RT installation you would modify Configuration->Global->Templates->AutoReply to add this text to all auto-replies on ticket creations. The choice of templates to modify depends of your configuration, especially your scrips. > 3) It seems like it would be a big thing to > implement HTML-ized email for RT. > In 3.8.x RT as support for writting answers using a wysiwyg editor. using html in templates is a little bit more tricky I think ... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com