On 10/13/2009 9:05 AM, Kevin Bailey wrote: > Hmmm... strange.... > > I'm getting a response of 'Permission denied' when from an external > client I'm trying to respond to a ticket. > > This was working OK - very unlike these sorts of systems to be > inconsistant?!? I really hate that error.. hard to troubleshoot, but here's what I learned... (Hmmm I think I should put this in the wiki)
1. Email addresses are used for auto-created accounts. Make sure the email address in a reply is the same as the original ticket. 2. If tickets are moved to a new queue, make sure that the "requestor" group has privs to respond in new queue! ( this was our problem ) 3. RT logs using the SYSLOG mechanism.... check your log for clues... remember to focus on email addresses. Robert _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
