I really hate that error.. hard to troubleshoot, but here's what I
learned... (Hmmm I think I should put this in the wiki)
1. Email addresses are used for auto-created accounts. Make sure the
email address in a reply is the same as the original ticket.
2. If tickets are moved to a new queue, make sure that the "requestor"
group has privs to respond in new queue! ( this was our problem )
I think that was the one - thanks!
Kev
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