Hi Matt & Jason, thanks for your support, but i cant get this running. I have tried both methods and both wont work.
Here my Action Code: my $DepOnBy = $self->TicketObj->DependedOnBy; while( my $dep = $DepOnBy->Next ) { next unless( $dep->BaseURI->IsLocal ); my $orig = $dep->BaseObj->Id; my $depon = $dep->TargetObj->Id; $RT::Logger->debug("ORIG: $orig DEPON: $depon"); } my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser); $OriginalTicketObj->Load($orig); $RT::Logger->debug("TBRUMM-LWIS-TST: CustomActionCleanCode - Ende"); return 1; --- This is the version like explained from Jason and it is not working. And the same problem if i replace: my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser); $OriginalTicketObj->Load($orig); with my $OriginalTicketObj = LoadTicket($orig); I have now idea anymore whats going wrong at the moment. Thanks Torsten Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -----Urspruengliche Nachricht----- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Matt Zagrabelny Gesendet: Dienstag, 17. November 2009 15:38 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: > Hi, > i'm now searching since some hours how to get the TicketObj from a given > Ticket ID. > > Normally from within a scrip i go this way: $self->TicketObj and i can > work with all the Information (like $self->TicketObj->Status etc) > > Now i have only i Ticket ID stored in a variable and i'm searching a way to > get back my TicketObj. my $TicketObj = LoadTicket($id); -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot keep to gain what he cannot lose. -Jim Elliot _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com