On Thu, 03 Dec 2009 12:52:06 -0800, "Ken Crocker" <kfcroc...@lbl.gov> said: > Have you tried setting the AdminCc when creating the ticket? You can do > that with the WebUI. If these tickets are being created via Email, then > downloading/installing the "CommandByMail" extension/plugin will allow > you to do this.
Yep, I am setting the AdminCC on the ticket creation page via the web interface. It appears that RT treats setting the AdminCC as a separate transaction from the ticket creation, so it creates the ticket, then attempts to apply the AdminCC value, and that's where it fails (as after the ticket is created, I don't have the ModifyTicket right). Privileged user with: CreateTicket, CommentOnTicket, SeeQueue, ShowOutgoingEmail, ShowTicket, ShowTicketComments on the queue in question. I wish "ModifyTicket" was split up, it encompasses quite a lot of operations... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
