On Thu, 03 Dec 2009 15:58:47 -0800, "Ken Crocker" <kfcroc...@lbl.gov> said: > Is the person you are trying to set as AdminCc also in the PC Support > group?
No, they are a member of the Net Support group, but they do have Watch and WatchAsAdminCC in the PC Support queue. > What rights are set for Privileged users in the Net Support group? I'm not sure I understand...anyone I've told RT "Let this user be granted rights to" is a Privileged user, correct? So telling RT to give Watch and WatchAsAdminCC to Privileged users should apply to all who have that box checked, regardless of the group they're a member of. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
