There is an extension available to do field assignment by email "Extract Custom Field Value Extension" is the name... Best Practical coded it and offers support on it...
maybe this is what you are looking for? Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1 (800) 461-8777, option 8, or locally either (705) 662-7120 or (807) 766-7500 >>> Francisco Gómez Marín <fgo...@cica.es> 05/01/2010 5:45 am >>> Niki Serakiotou escribió: > If the CommandByEmail plugin worked for setting Custom Fields, you could > create a custom fields and set it. But I have not been able to set custom > fields by mail! > > Has anybody tried > CustomField.{CFName}: <custom field value> > Or > CF.{CFName}: <custom field value> > > Or the AddCF versions? And can someone point the difference between > CF.{CFName} and AddCF.{CFName}? There is one instance of someone claiming he > looked at the code and found out how to use them, but he did not say how. > They sure don't work like the wiki claims they should... > > Thanks Niki, but I'm not sure how to make CommandByMail to recognize them as commands, and even how to handle them later. I just want to make something easier I believe, like a 'command alias': redirect a custom command like 'Asunto: something' -> 'Subject: something', maybe through a scrip? -- Francisco Gómez Marín Depatamento de Seguridad Centro Informático Científico de Andalucía (CICA) Avda. Reina Mercedes s/n - 41012 - Sevilla (Spain) Tfno.: +34 955 056 600 / FAX: +34 955 056 650 Consejería de Innovación, Ciencia y Empresa Junta de Andalucía _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com