On Tue, Jan 05, 2010 at 11:45:47AM +0100, Francisco G?mez Mar?n wrote: > Niki Serakiotou escribi?: > > If the CommandByEmail plugin worked for setting Custom Fields, you could > > create a custom fields and set it. But I have not been able to set custom > > fields by mail! > > > > Has anybody tried > > CustomField.{CFName}: <custom field value> > > Or > > CF.{CFName}: <custom field value> > > > > Or the AddCF versions? And can someone point the difference between > > CF.{CFName} and AddCF.{CFName}? There is one instance of someone claiming he > > looked at the code and found out how to use them, but he did not say how. > > They sure don't work like the wiki claims they should... > > > > > Thanks Niki, but I'm not sure how to make CommandByMail to recognize > them as commands, and even how to handle them later. > > I just want to make something easier I believe, like a 'command alias': > redirect a custom command like 'Asunto: something' -> 'Subject: > something', maybe through a scrip? > > -- > Francisco G?mez Mar?n
There is a documentation problem on the wiki page in the description for Custom field management. It describes the syntax as: Custom field values Manage custom field values. Could be used multiple times. CustomField.{CFName}: <custom field value> AddCustomField.{CFName}: <custom field value> DelCustomField.{CFName}: <custom field value> Short forms: CF.{CFName}: <custom field value> AddCF.{CFName}: <custom field value> DelCF.{CFName}: <custom field value> But the '.' is used in the perl code and is incorrect for the actual use which should be: Custom field values Manage custom field values. Could be used multiple times. CustomField{CFName}: <custom field value> AddCustomField{CFName}: <custom field value> DelCustomField{CFName}: <custom field value> Short forms: CF{CFName}: <custom field value> AddCF{CFName}: <custom field value> DelCF{CFName}: <custom field value> As far as creating your own "commands", you will need to make a local version of the TakeAction.pm file that comes with the Extension. It looks straightforward enough using the original as a guide. It would be nice if the extension supported several different languages by default like the RT system itself. Regards, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com