Just replace line <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
with <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} &> Clean mason cache, restart server. I think this is the easiest way to handle this. On Wed, Jan 27, 2010 at 9:01 PM, Michael Neuschafer <mneuscha...@nationalstoresinc.com> wrote: > What's the best way to modify the script without breaking anything? I just > want the requester to show blank and not the current users email addy. > > Thanks, > -------------------------------------------------------- > > <tr> > <td class="label"> > <&|/l&>Requestors</&>: > </td> > <td class="value" colspan="5"> > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => > $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> > </td> > </tr> > -------------------------------------------------------- > > Michael Neuschafer > PC Support Specialist > National Stores Inc. > (310) 436 - 2150 > > -----Original Message----- > From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] > Sent: Wednesday, January 27, 2010 12:24 AM > To: Michael Neuschafer > Cc: RT-Users@lists.bestpractical.com > Subject: Re: [rt-users] Make requester field blank on opening a ticket > > On Wed, Jan 27, 2010 at 2:22 AM, Michael Neuschafer > <mneuscha...@nationalstoresinc.com> wrote: >> Is there a way to make requester field blank on opening a ticket. When I go >> and create a ticket my email addy is in the requester field. > > Hello, Mechael. > > With a tiny hack in share/html/Create.html, grep for Requestors. I > think it's abvious what you should delete there. > >> Thanks, > > -- > Best regards, Ruslan. > > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com