Dear,
As I'm new to RT I'm trying to setup a system for our needs.
We want a queue for each customer. Tickets are created by email.
So I want to test this with my own gmail address:
I've created a queue called 'Gmail'.
In the General queue I've created a Scrip:
Condition: On Create
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate
Custom action cleanup code:
if ($self->TicketObj->RequestorAddresses =~ /pollo...@gmail\.com/){
$self->TicketObj->SetQueue("Gmail");
return(1);
}
return(undef);
So a new created ticket should move from the 'General' to the 'Gmail'
queue but it doesn't. What am I doing wrong?
Thx,
P.
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