We only want one helpdesk address to send to. Depending on the from address tickets should go to the appropriate queue.
On Mon, Feb 22, 2010 at 3:40 PM, JJussi <rt-us...@jjussi.com> wrote: > Hi! > Why you don't create "gmail" -queue email alias? > /etc/aliases > ============ > gmail: |/opt/rt3/bin/rt-mailgate --queue 'gmail' --action correspond --url > http://support.company.com/" > > so when customer sends email to address gm...@company.com, it goes automaticly > to gmail -queue! > > On Monday, 22. Februaryta 2010 16:25:33 polloxx wrote: > >> Dear, >> >> As I'm new to RT I'm trying to setup a system for our needs. >> We want a queue for each customer. Tickets are created by email. >> So I want to test this with my own gmail address: >> >> I've created a queue called 'Gmail'. >> >> In the General queue I've created a Scrip: >> >> Condition: On Create >> Action: User defined >> Template: Global template: Blank >> Stage: TransactionCreate >> >> Custom action cleanup code: >> >> if ($self->TicketObj->RequestorAddresses =~ /pollo...@gmail\.com/){ >> $self->TicketObj->SetQueue("Gmail"); >> return(1); >> } >> >> return(undef); >> >> So a new created ticket should move from the 'General' to the 'Gmail' >> queue but it doesn't. What am I doing wrong? >> >> Thx, >> P. >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> 2010 RT Training Sessions! >> San Francisco, CA, USA - Feb 22 & 23 >> Dublin, Ireland - Mar 15 & 16 >> Boston, MA, USA - April 5 & 6 >> Washington DC, USA - Oct 25 & 26 >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > -- > JJussi > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com