there are no queue specific templates for this queue, only globals On Mon, 1 Mar 2010, Kenneth Marshall wrote:
> Date: Mon, 1 Mar 2010 07:47:41 -0600 > From: Kenneth Marshall <k...@rice.edu> > To: John Roman <nimb...@sdf.lonestar.org> > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] correspondence emails not being sent > > Have you check the queue specific templates? Maybe you are > having the default responsed overridden with an empty/no > response. > > Ken > > On Mon, Mar 01, 2010 at 01:32:40PM +0000, John Roman wrote: >> I have a problem with email from a certain queue not getting sent. a >> users corresponding to the ticket should accordingto global scripts have >> a message sent to all cc's and admincc's, but alas this just isnt so. >> >> ive tried sendmail, and sendmailpipe mailertypes to resolve this issue, >> but it appears to be isolated to this one queue. >> >> >> >> nimb...@sdf.lonestar.org >> SDF Public Access UNIX System - http://sdf.lonestar.org >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> 2010 RT Training Sessions! >> San Francisco, CA, USA - Feb 22 & 23 >> Dublin, Ireland - Mar 15 & 16 >> Boston, MA, USA - April 5 & 6 >> Washington DC, USA - Oct 25 & 26 >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
