Oops, the syntax for Custom Fields using CommandByMail is CustomField.{<CFName>}: <custom field value>
or CF.{<CFName>}: <custom field value> That works here with spaces. Cheers, Ken On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote: > Since the parsing for this is via regex, maybe we can adjust > the regex used to incorporate spaces in CFs. > > Cheers, > Ken > > On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote: > > To list, > > > > I've finally got CommandByMail to work with Custom Fields. Apparently, for > > any Custom Field to work, it needs to have a one-word name or a hyphenated > > name. I didn't read this in any of the READ ME's. So, since 98% of my > > Custom Fields have more than one word, like "Migrated Date", I will need to > > change it to "Migrated-Date" and change all queries to look for a hypenated > > version of what they used to look for. OH Well, at least it now works. > > > > Thanks anyway. > > > > Kenn > > LBNL > > > > On 2/23/2010 1:43 PM, Kevin Falcone wrote: > >> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: > >> > >>> I've installed CommandByMail. The instructions describe the ability to > >>> create a ticket WITH CustomField values. However, I'm finding this > >>> doesn't seem to be true. Do I also need to install an additional > >>> extension for this? > >>> > >> > >> What did you try, how did it fail, etc etc. > >> You can certainly set Custom Fields with CommandByMail > >> You can also use the ExtractCustomFieldValues extension, depending on > >> what you're doing > >> > >> -kevin > >> ------------------------------------------------------------------------ > >> > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: sa...@bestpractical.com > >> > >> 2010 RT Training Sessions! > >> San Francisco, CA, USA - Feb 22 & 23 > >> Dublin, Ireland - Mar 15 & 16 > >> Boston, MA, USA - April 5 & 6 > >> Washington DC, USA - Oct 25 & 26 > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a > >> copy at http://rtbook.bestpractical.com > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > 2010 RT Training Sessions! > > San Francisco, CA, USA - Feb 22 & 23 > > Dublin, Ireland - Mar 15 & 16 > > Boston, MA, USA - April 5 & 6 > > Washington DC, USA - Oct 25 & 26 > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com