Hi everyone, the issue from subject was discussed several times, but sadly I have not been able to find a solution that is working for me.
I have a scrip that should launch after new ticket is created. Condition: On Create Action: User defined Template: My own defined template Stage: Transaction create Inside the user condition I have this piece of code: $RT::Logger->info("Entering the scrip I have written"); $RT::Logger->info($self->TicketObj->Status); $RT::Logger->info("Leaving the script I have written"); return 1; I would expect this code to write three messages into log and send the message using given template (the template has everything hardcoded, so it should be ok). However no mail gets sent and nothing is in log. This scrip should be running because in rt.log I can see: [debug]: Found 1 scrips (/usr/share/request-tracker3.6/lib/RT/Scrips_Overlay.pm:365) which is changed to 0 when I disable the scrip. I have enabled the $DevelMode, and set $LogToFile to 'debug' (I have even tried to set $LogToSyslog to 'debug'), restarted the server, but nothing happened. There is nothing in rt.log, syslog, apache error.log, nowhere. Could you please help me finding where the problem can be? Best regards Martin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com