Hi Jens, > I need to shred old tickets, tickets that have been closed for more than a > year or two. > > Why? Our RT database is now just over 115GB in size and mysql is not > coping. > > OK, thats not so big ;-)
> I don't want to remove the tickets, I want to remove the transactions and > attachments. > > We have a RT Addon from BPS which is not removing/deleting the Attachements but stores them on disk instead of DB, this could work for you. @BPS: When will the AttachmentOnDisk Addon available at Github? > As I understand it, this will allow someone to still search for a ticket > and find some metadata about the ticket - helping the user to find more > information elsewhere about the issue. > > I couldn't work out how to do this. How do I use more than 1 plugin at a > time? > > Under RT 3.8? just add the second besides the first at the RT_SiteConfig.pm Plugin Entry...?!? > Does anyone know how? > > I look forward to your responses. > > Thanks & Regards > Jens > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com