Hi There, It has been a while since I have worked with RT.... but I still love it.
I need to shred old tickets, tickets that have been closed for more than a year or two. Why? Our RT database is now just over 115GB in size and mysql is not coping. I don't want to remove the tickets, I want to remove the transactions and attachments. As I understand it, this will allow someone to still search for a ticket and find some metadata about the ticket - helping the user to find more information elsewhere about the issue. I couldn't work out how to do this. How do I use more than 1 plugin at a time? Does anyone know how? I look forward to your responses. Thanks & Regards Jens _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
