> from what I can tell, RT does not use the “Errors-To” header for the mail it > generates. Yesterday, a mail bounce problem for a queue watcher caused > thousands of tickets to be auto-created in our installation. There is a huge > dollop of blame for our not filtering out bounce messages or using existing > bounce processing mechanism(s) in RT. But if RT added an Errors-To header > (pointing to a non-auto-ticket-creating address), this sort of thing would > not happen. What am I missing? (I must be, since otherwise the feature would > exist by now). Alas, Errors-To is deprecated, but you can add Errors-To or Return-Path to a template pretty easily.
The problem also lies in part on the other side since RT does set Precedence:bulk by default. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
