On Thu, Mar 25, 2010 at 1:36 PM, [ ravi ] <[email protected]> wrote: > > Hello all, > > from what I can tell, RT does not use the “Errors-To” header for the mail it > generates. Yesterday, a mail bounce problem for a queue watcher caused > thousands of tickets to be auto-created in our installation. There is a huge > dollop of blame for our not filtering out bounce messages or using existing > bounce processing mechanism(s) in RT. But if RT added an Errors-To header > (pointing to a non-auto-ticket-creating address), this sort of thing would > not happen. What am I missing? (I must be, since otherwise the feature would > exist by now). > > —ravi > If I am not mistaken you can modify (or create a local version with the modification) the perl script that creates the emails. I know I have done it to remove a few headers; can't see why you could not add some of your own.
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