Still a newbie. Using RT 3.8.2
I've been playing around with making an OnOwnerChangeNotifyOwner scrip
and I am having parsing errors.
I am using just a NotifyOwner Action with a custom template with the
stage as TransactionCreate.
Here is my template:
To: { my $old_owner = RT::User($RT::SystemUser);
$old_owner->Load( $Transaction->OldValue );
$old_owner->EmailAddress || $Transaction->OldValue}
Subject: [{$rtname} Ticket #{ $Ticket->Id( ) } Owner Change Notification
A ticket that you owned:
{Subject: $Ticket->Subject()}
is now owned by
{$Ticket->OwnerObj->Name()}
{$RT->WebURL}Ticket/Display.html?id={$Ticket->Id}
I'm seeing the following error in the rt.log:
[error]: Template parsing error: Undefined subroutine &RT::User called
at template line 1.
Stack:
[template:1]
[/opt/rt3/bin/../lib/RT/Template_Overlay.pm:425]
[/opt/rt3/bin/../lib/RT/Template_Overlay.pm:332]
[/opt/rt3/bin/../lib/RT/Template_Overlay.pm:312]
[/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:157]
[/opt/rt3/bin/../lib/RT/Action/Notify.pm:69]
[/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
[/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:435]
[/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
[/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/bin/../lib/RT/Record.pm:1456]
[/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2796]
[/opt/rt3/bin/../lib/RT/Interface/Web.pm:1068]
[/opt/rt3/share/html/Ticket/ModifyPeople.html:75]
[/opt/rt3/share/html/autohandler:311]
(/opt/rt3/bin/../lib/RT/Template_Overlay.pm:420)
Please help,
Brian
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