Thanks for pointing that out! All is working now! -Brian
-----Original Message----- From: Potla, Ashish Bassaliel [mailto:c_apo...@qualcomm.com] Sent: Monday, March 29, 2010 10:11 AM To: Brian Lawson Subject: RE: Problem with custom Template Isnt there supposed to be a 'new' keyword somewhere? my $old_owner = new RT::User($RT::SystemUser); or my $old_owner = RT::User->new($RT::SystemUser); ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Lawson [blaw...@samhouston.net] Sent: Monday, March 29, 2010 8:00 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem with custom Template Still a newbie. Using RT 3.8.2 I've been playing around with making an OnOwnerChangeNotifyOwner scrip and I am having parsing errors. I am using just a NotifyOwner Action with a custom template with the stage as TransactionCreate. Here is my template: To: { my $old_owner = RT::User($RT::SystemUser); $old_owner->Load( $Transaction->OldValue ); $old_owner->EmailAddress || $Transaction->OldValue} Subject: [{$rtname} Ticket #{ $Ticket->Id( ) } Owner Change Notification A ticket that you owned: {Subject: $Ticket->Subject()} is now owned by {$Ticket->OwnerObj->Name()} {$RT->WebURL}Ticket/Display.html?id={$Ticket->Id} I'm seeing the following error in the rt.log: [error]: Template parsing error: Undefined subroutine &RT::User called at template line 1. Stack: [template:1] [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:425] [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:332] [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:312] [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:157] [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69] [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230] [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:435] [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240] [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169] [/opt/rt3/bin/../lib/RT/Record.pm:1456] [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2796] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:1068] [/opt/rt3/share/html/Ticket/ModifyPeople.html:75] [/opt/rt3/share/html/autohandler:311] (/opt/rt3/bin/../lib/RT/Template_Overlay.pm:420) Please help, Brian This communication, together with any attachments hereto or links contained herein, is for the sole use of the intended recipient(s) and may contain information that is confidential or legally protected. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, dissemination, distribution or use of this communication is STRICTLY PROHIBITED. If you have received this communication in error, please notify the sender immediately by return e-mail message and delete the original and all copies of the communication, along with any attachments hereto or links herein, from your system. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This communication, together with any attachments hereto or links contained herein, is for the sole use of the intended recipient(s) and may contain information that is confidential or legally protected. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, dissemination, distribution or use of this communication is STRICTLY PROHIBITED. If you have received this communication in error, please notify the sender immediately by return e-mail message and delete the original and all copies of the communication, along with any attachments hereto or links herein, from your system. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
