On Thu, Apr 08, 2010 at 08:55:10AM -0400, troppmann_tob...@emc.com wrote: > Hi all, > > > > I have a problem with Outlook Emails and the winmail.dat attachments. > Basically all our Emails send from Outlook to RT > > are having the winmail.dat attached with all the original attachments in it. > > > > The problem is, that we can only access the original attachments (files, > pictures, doc ...) using an external winmal opener like > > "Winmail Opener". > > > > How can I configure RT or fetchmail to get out the attachments from the > winmail.dat to have them in the history of the tickets? > > Is this a normal behaviour of RT or do I have a misconfiguration in the > system? > >
- you can try to use perl TNEF module to convert those emails before entering RT (pipe the mail to such script before rt-mailgate) - you can configure outlook to not send tnef attachements! - you can write an RT Extension to decode winmail.dat and provide original names with links on the ticket display page Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
