Hi guys, I got a template that sends out an email everytime a ticket is created. It works fine as is, it has the company information and standard greeting and even the ticket number and subject of the ticket. Here's the delima though:
I got a queue, say Support and under support I've created several custom fields (sub queues) such as desktop, printers and network. I can't seem to figure out what syntax I should be putting in the template in order for the email to send out the custom field information. i.e: if a ticket is in the Support queue and is in the "printers" sub queue, it would send out the email to the user with both of those information. Any help is appreciated. Thanks, pslminusaxl
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