Thanks Roy for responding! I actually *just* figured it out. The thing that constantly threw me off is that all the thread support i've read always included that additiona ('sub queues'). I have multiple queue and I wanted to make sure that the right queue gets placed in the template. As it turns out all I needed was to exclude that and the proper value would get populated:
{$Ticket->FirstCustomFieldValue} Thanks again, psminusaxl On Wed, Apr 14, 2010 at 8:52 AM, Raed El-Hames <r...@vialtus.com> wrote: > Hi; > > You can include something like: > > {my $subq = $Ticket->FirstCustomFieldValue('sub queues')} > > In the body of the template; any where you wish 2 lines below the header > lines > > Regards; > > Roy > > > > psminusaxl wrote: > >> >> Hi guys, >> >> I got a template that sends out an email everytime a ticket is created. >> It >> works fine as is, it has the company information and standard greeting and >> even the ticket number and subject of the ticket. Here's the delima >> though: >> >> I got a queue, say Support and under support I've created several custom >> fields (sub queues) such as desktop, printers and network. I can't seem >> to >> figure out what syntax I should be putting in the template in order for >> the >> email to send out the custom field information. i.e: if a ticket is in >> the >> Support queue and is in the "printers" sub queue, it would send out the >> email to the user with both of those information. >> >> Any help is appreciated. Thanks, >> pslminusaxl >> >>
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