Sorry, this was to go to the list as well, Ruslan,
Maybe you can help me here. I have been testing 3.87 with great success and am ready to install into production. Then someone noticed a problem I had not tested for (shame on me). It seems that when we turn on CommandByMail, two things happen that seem to be wrong: 1) Email from any RT User creates a ticket in a queue, EVEN when the right "CreateTicket" has NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and becomes a ticket. I checked the rights on this VERY thoroughly. 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the "from" address in a never-ending loop. I know how to turn off the loop, by temporarily turning off "TakeAction:" from the Plugin and then bouncing RT. The two questions I have are: 1) How do I get the Queue rights (for "CreateTicket") to be respected by CBM? 2) How do I get the never-ending email loop to NOT initiate in the first place? This is becoming a rapidly growing concern among my management. Your help in this matter will be greatly appreciated. Thanks. Kenn
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