On 04/22/2010 09:53 AM, Kevin Falcone wrote:
On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote:
1) Email from any RT User creates a ticket in a queue, EVEN when the right
"CreateTicket" has
NOT been applied to that User/group/role/Sys group for that Queue. It still
gets in and
becomes a ticket. I checked the rights on this VERY thoroughly.
You must have a misconfiguration, setting up a vanilla 3.8.7 with a
user who has no CreateTicket rights anywhere and injecting mail from
that user gets
not ok - Ticket creation failed: No permission to create tickets in
the queue 'General'
as a result. This is because Auth::MailFrom will reject the user
before CommandByMail gets to it
2) Email from NON-RT Users and NON-LDAP Users gets sent back to the "from"
address in a
never-ending loop.
I know how to turn off the loop, by temporarily turning off "TakeAction:"
from the Plugin and
then bouncing RT.
The two questions I have are:
It isn't clear to me why notifying the From: in your environment
causes a loop
-kevin
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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What order are your MailPlugins in?
Jeff
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
