Hossein Rafighi wrote:
Hi,
We have modified rt-crontool to create Nagios alerts. This woks with
nrpe and unlike SendNgiosAlert doesn't require any additional modules
installation. If you have running Nagios server it can easily pull
relevant stuff from RT. Nagios will send a warning email if:
Tickets are new for more than 24hours
Tickets are open for more than 5days
It will generate a critical email if:
Tickets are new for more than 48hours
Tickets are open for more than 7days.
If the status of a ticket is stalled, then our script will ignore it. It
is our policy to change the ticket status to stalled if a ticket is
required to remain open for more than one week. Since we are a 24x7x360
lab, we decided to include weekends and holidays in the script. If
you're interested let me know and I can send/post scripts and required
steps. Again, this script is modified version of rt-crontool.
I for one am interested. Not that I have a need right now but it is
always interesting to see how people solve these kinds of needs.
Rod
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