There is always more than one way to skin the .... We monitor all our
devices by Nagios and naturally made sense to add RT to it. Not all the
solutions are good for all RT users.
Cheers,
Hossein
Raed El-Hames wrote:
I really do not understand why you would need nagios for this?
We have very much similar kpis which we monitor with a simple perl
script utilising the RT api.
Our script run every hour , update the tickets with a warning comment
if the warning threshold is reached (Admin Ccs receive an email on
comment),and again a critical type comment is submitted if the
critical threshold reached.
We also have a custom field that gets updated on warnings/critical
levels, tickets with these level are highlighted in different color
in the web interface , and on critical a manager maybe cc'ed.
All from within RT , no need for external dependencies such as Nagios.
Regards;
Roy
Roderick A. Anderson wrote:
Hossein Rafighi wrote:
Hi,
We have modified rt-crontool to create Nagios alerts. This woks with
nrpe and unlike SendNgiosAlert doesn't require any additional
modules installation. If you have running Nagios server it can
easily pull relevant stuff from RT. Nagios will send a warning email
if:
Tickets are new for more than 24hours
Tickets are open for more than 5days
It will generate a critical email if:
Tickets are new for more than 48hours
Tickets are open for more than 7days.
If the status of a ticket is stalled, then our script will ignore
it. It is our policy to change the ticket status to stalled if a
ticket is required to remain open for more than one week. Since we
are a 24x7x360 lab, we decided to include weekends and holidays in
the script. If you're interested let me know and I can send/post
scripts and required steps. Again, this script is modified version
of rt-crontool.
I for one am interested. Not that I have a need right now but it is
always interesting to see how people solve these kinds of needs.
Rod
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