Thank you Kenn! But I think I just figured it out! Let me try to explain what was going on...
I added the line below to my RT_SiteConfig. Set($HomepageComponents, [qw( QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards Links)]); That then gave me the option to add "Links" (a file I created at $RTHOME/local/html/Elements/Links) to my RT at a glance. The "Links" element worked fine after that, but my "QuickSearch" element was now broken. So, while I was logged into the root account and my personal account, I made changes to RT at a glance at the user level for those accounts -- I didn't change it at the Global level yet -- basically I didn't know what I was doing!! Basically, what I'm seeing is, when you edit the RT at a glance at a user level -- that user has "Opted Out" of the global changes. Once you choose "Reset to Default" in RT at a glance at the user level (and log out and log in) you then take on the Global changes again! Make sense? I guess I can now go back to my original question and ask how to get helpful links available our HelpDesk users RT at a glance. As I mentioned, how I did was before was perfect(!) except for that it broke the QuickSearch element. Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:12 PM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > Max, > > Sounds like an interesting conundrum. I'll bite. > > When you say individuals can change their *preferences* and they *DO* take > effect? But the Global defaults don't? *OR* are you saying the Global > defaults work but when you make *changes to those defaults* they don't > take effect? > > Also, when you say you commented out the changes you made in RT_SiteConfig, > there are some settings you DO need, but they just need to be like they were > before you added the links part. > > And one more thing, when you say you made changes to add these links, did > you have to create any *local* versions of a *directory/file*? If so, did > you make a copy of the original *local* *directory/file* before modifying > it? When I make changes for a local file, I always copy the share version > over. Then if I make further changes to the local file, I always rename the > older one file_old.html (or whatever). That way I always preserve an > original set of code. > > Looking forward to your answers. > > Kenn > LBNL > > On Thu, Apr 29, 2010 at 10:21 AM, Max McGrath <mmcgr...@carthage.edu>wrote: > >> Hi all - >> >> Sorry to repost this problem, but I'm hoping with a better subject more >> people will read it! >> >> This problem came about because I wanted to be able to add a new Element >> (I think that's the proper term) on my RT at a glance page full of helpful >> links for our desk workers (i.e., blackboard, wireless management, >> directory, res hall registration admin stuff). >> >> You can view the original thread here if need be: >> http://www.gossamer-threads.com/lists/rt/users/93118 >> >> <http://www.gossamer-threads.com/lists/rt/users/93118>With help from >> some people I was successfully able to get a "Links" element on the RT at a >> glance page; that however seemed to break the "QuickSearch" element. So, I >> undid everything I did to try to get back to where I started. Now, however, >> any changes I make in global config for RT at a glance (both summary and >> body) do not take effect for any users that login. I've cleared the mason >> data, I've restarted apache, I've rebooted the server, I've cleared my >> browsers cache, I've tried different machines with different browsers, >> nothing works. The only good news, I guess, is that when people login, they >> can go to their individual preferences and make changes to RT at a glance, >> and those changes take effect. >> >> All changes I made in RT_SiteConfig.pm have been commented out, no >> permissions were changed or anything like that... >> >> Can anybody help me? >> >> Thanks! >> >> (Again...very sorry to repost this...) >> -- >> Max McGrath >> Asst. Network Admin/Systems Specialist >> Carthage College >> 262-552-5512 >> mmcgr...@carthage.edu >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
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