Geez.... Good find Jeff!!
Everything is perfect now! Thank you everybody!!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp <javos...@uwaterloo.ca> wrote: > On 04/29/2010 02:43 PM, Max McGrath wrote: > >> Thank you Kenn! But I think I just figured it out! Let me try to explain >> what was going on... >> >> I added the line below to my RT_SiteConfig. >> >> Set($HomepageComponents, [qw( >> QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders >> RefreshHomepage Dashboards Links)]); >> >> >> That then gave me the option to add "Links" (a file I created at >> $RTHOME/local/html/Elements/Links) to my RT at a glance. The "Links" >> element worked fine after that, but my "QuickSearch" element was now broken. >> So, while I was logged into the root account and my personal account, I >> made changes to RT at a glance at the user level for those accounts -- I >> didn't change it at the Global level yet -- basically I didn't know what I >> was doing!! >> >> Basically, what I'm seeing is, when you edit the RT at a glance at a user >> level -- that user has "Opted Out" of the global changes. Once you choose >> "Reset to Default" in RT at a glance at the user level (and log out and log >> in) you then take on the Global changes again! >> >> Make sense? >> >> I guess I can now go back to my original question and ask how to get >> helpful links available our HelpDesk users RT at a glance. As I mentioned, >> how I did was before was perfect(!) except for that it broke the QuickSearch >> element. >> >> Max >> >> -- >> Max McGrath >> Asst. Network Admin/Systems Specialist >> Carthage College >> 262-552-5512 >> mmcgr...@carthage.edu <mailto:mmcgr...@carthage.edu> >> > It's Quicksearch, not QuickSearch. > > Jeff >
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