Just an addition, I found this on RT log. It only send to 1 adminCC. RT usually send to 3 adminCCs or sometimes to 2 if, the other is the updating the ticket.
Why does RT only send to 1? Time is 4 hour advanced on RT log. The actual time is Fri Apr 30 04:59:59 2010 [Fri Apr 30 08:59:59 2010] [info]: < rt-3.4.5-30212-1272617998-981.16221-...@data1.echoworx.net> sent To: Cc : Bcc: adm...@worx.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297) On Fri, Apr 30, 2010 at 11:30 AM, rmp dmd <rmp.dmd1...@gmail.com> wrote: > We have 3 persons on AdminCC. > > We client replies via email to the ticket, it will be received by the 3 > persons' mailbox. > > This morning at around 5:00 AM, client replied, only 1 adminCC got the > response. I tested 10:30 AM. All replies to RT are being received by 3 > AdminCC. > > Is there time setting when the AdminCC will receive emails from RT? > > RT Version is 3.4.5 > > Thanks! >
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