I was able to get past the issue below - ./configure showed I was missing the group rt3. Not sure why this never came up in previous installations and upgrades.
Now, I followed the README and UPGRADING dox step-by-step and the upgrade from 3.8.6 to 3.8.8 appears to go without a hitch. However, now it appears as if I have an Apache config problem after the upgrade. When I try to browse to the RT URL or IP, a popup appears: "When choosing to open <blank lines> which is a : httpd/unix-directory from: httpd://rt.companyname.com What should Firefox do with this file? "Open" With or "Save" are the options. I didn't change anything in my Apache config. It is the same as it has been the last few upgrades. /etc/httpd/conf.d/perl.conf <VirtualHost *:80> ServerName itadmin.companyname.com ServerAlias rt.companyname.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl <Directory /opt/rt3/share/html> Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason </Directory> </VirtualHost> Any suggestions on how to resolve this? Thanks. Shannon ----- Original Message ---- From: Shannon Adams <shannon_adam...@yahoo.com> To: rt-users@lists.bestpractical.com Sent: Fri, June 4, 2010 11:08:56 PM Subject: Error when upgrading 3.8.6 -> 3.8.8 Running CentOS 5.5 - fully patched. Trying to upgrade from 3.8.6 to 3.8.8. # make upgrade . . . . All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 # I can't find anything in the README or UPGRADING doc that would indicate why I am getting this. Thanks for any help. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com