Thank you for the suggestion. I would use that if it was part of RT itself however it would just be a pain to keep RT updated while keeping the patch working.
2010/6/16 Björn Schulz <bjoern.sch...@desy.de>: > Hi, > > try this http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips > > I think it should do what you like... > > best > björn > > Am 15.06.10 23:31, schrieb slamp slamp: >> >> On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp<slack...@gmail.com> wrote: >>> >>> I have a global scrip >>> >>> Condition: User defined >>> Action: Notify All >>> >>> I have this in my custom condition: >>> >>> return (($self->TransactionObj->Type eq "Correspond")&& >>> ($self->TicketObj->QueueObj->Name ne "Q1")); >>> return (($self->TransactionObj->Type eq "Correspond")&& >>> ($self->TicketObj->QueueObj->Name ne "Q2")); >>> return (($self->TransactionObj->Type eq "Correspond")&& >>> ($self->TicketObj->QueueObj->Name ne "Q3")); >>> >>> Scrip is not executed when the queue is Q1, however it is executed >>> when the queue is either Q2 or Q3. I think I need to somehow combine >>> the logic but i am not much of a perl guy. >>> >>> Any help is appreciated. >>> >> >> Would something like this work? >> >> return (($self->TransactionObj->Type eq "Correspond")&& >> (($self->TicketObj->QueueObj->Name ne "Q1") || >> ($self->TicketObj->QueueObj->Name ne "Q2") || >> ($self->TicketObj->QueueObj->Name ne "Q3"))); >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com