i was actually talking about the files (Scrips.html and EditScrips) that needs to be replaced in RT if using this extension.
On Wed, Jun 16, 2010 at 9:26 AM, Kenneth Marshall <k...@rice.edu> wrote: > Scrips are stored in the database backend and are automatically > available to the upgraded RT software. > > Cheers, > Ken > > On Wed, Jun 16, 2010 at 09:24:23AM -0400, slamp slamp wrote: >> Thank you for the suggestion. I would use that if it was part of RT >> itself however it would just be a pain to keep RT updated while >> keeping the patch working. >> >> 2010/6/16 Bj?rn Schulz <bjoern.sch...@desy.de>: >> > Hi, >> > >> > try this http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips >> > >> > I think it should do what you like... >> > >> > best >> > ?bj?rn >> > >> > Am 15.06.10 23:31, schrieb slamp slamp: >> >> >> >> On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp<slack...@gmail.com> ?wrote: >> >>> >> >>> I have a global scrip >> >>> >> >>> Condition: User defined >> >>> Action: Notify All >> >>> >> >>> I have this in my custom condition: >> >>> >> >>> return (($self->TransactionObj->Type eq "Correspond")&& >> >>> ($self->TicketObj->QueueObj->Name ne "Q1")); >> >>> return (($self->TransactionObj->Type eq "Correspond")&& >> >>> ($self->TicketObj->QueueObj->Name ne "Q2")); >> >>> return (($self->TransactionObj->Type eq "Correspond")&& >> >>> ($self->TicketObj->QueueObj->Name ne "Q3")); >> >>> >> >>> Scrip is not executed when the queue is Q1, however it is executed >> >>> when the queue is either Q2 or Q3. I think I need to somehow combine >> >>> the logic but i am not much of a perl guy. >> >>> >> >>> Any help is appreciated. >> >>> >> >> >> >> Would something like this work? >> >> >> >> return (($self->TransactionObj->Type eq "Correspond")&& >> >> (($self->TicketObj->QueueObj->Name ne "Q1") || >> >> ($self->TicketObj->QueueObj->Name ne "Q2") || >> >> ($self->TicketObj->QueueObj->Name ne "Q3"))); >> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> >> Buy a copy at http://rtbook.bestpractical.com >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com