You will need to enable using SQL for ACLs in RT_SiteConfig.pm. It is beta/testing so buyer beware...
Ken On Wed, Jul 21, 2010 at 10:45:48AM -0500, Mark Jenks wrote: > I have an issue I am trying to figure out. > > > > The default search for unowned tickets is: > > Owner = 'Nobody' > > AND ( > > Status = 'new' > > Or Status = 'open') > > > > But it doesn't show everything for non system-admins. (i.e. people that > can't see all of the queues) > > > > If I specify a queue, it works fine. > > > > It seems that it searches all the tickets, shows the top 10, and only > displays the tickets that the user has access to the queues. > > So, if the user only has access to 1 out of 10 queues, there is a chance > it will show nothing in it, because there are none in the top 10 that he > as access to view. > > > > Sounds like a logic bug in the code? I am on 3.8.8. > > > > -Mark > > > > > > ---------------------------------------------------------------- > > Mark Jenks > > Network Administrator > > iod incorporated > > mark.je...@iodincorporated.com <mailto:mark.je...@iodincorporated.com> > > 920-406-3702 > > > > > CONFIDENTIALITY NOTICE: The information contained in this email message, > including any attachments, may be > privileged, confidential and otherwise protected from disclosure. If the > reader of this message is not the > intended recipient, you are hereby notified that any use, dissemination, > distribution or copying of this > message, including any attachments, is strictly prohibited. If you have > received this email message in > error, please notify the sender by reply email and delete/destroy the email > message, including attachments, > and any copies thereof. Although we have taken precautions to minimize the > risk of transmitting viruses via > email and attachments thereto, we do not guarantee that either is virus-free, > and we accept no liability for > any damages sustained as a result of any such viruses. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
