--- On Tue, 7/27/10, Mike Johnson <mike.john...@nosm.ca> wrote:
>From: Mike Johnson <mike.john...@nosm.ca>
>Subject: Re: [rt-users] RTAddressRegexp - not clear to me
>To: "Joseph Spenner" <joseph85...@yahoo.com>
>Cc: rt-users@lists.bestpractical.com
>Date: Tuesday, July 27, 2010, 11:56 AM
>
>You need to include both, the queue email addresses, AND anything that
>>forwards email to RT.
>
>That setting prevents RT from sending emails that will "loop" infinitely >in
>your system.
>
>For example.
>
>RT is setup with the basic autoreply, and reply on correspondence etc.
>
>RT has 2 queues, supp...@here.com goes to general, and i...@here.com goes >to
>IT queue.
>
>If i...@here.com emails supp...@here.com the general queue will autoreply >to
>i...@here.com which will create a ticket and autoreply to >supp...@here.com
>which will create a ticket and auto-reply to i...@here.com >etc etc etc....
>
>
>Big loop, never ending, blow up RT :P
>
>If you set the regular expression to supp...@here.com when RT emails out,
>>it'll filter any emails going to supp...@here.com. This will ensure no >loop
>happens.
>
>
>SO to recap, RTAddressRegexp has to be a regular expression that ALL >email
>addresses that send stuff to RT will validate through.
>
>Hope this helps!
>Mike.
Mike:
It makes sense, and I suspect my RT2 was vulnerable to this sort of thing.
But I've run it since 2001 and never had this happen. But I can see how it
could. I would imagine people with evil "out of office" responders would/could
create tickets as well, but I think most mail servers (even Exchange) is smart
enough to only send 1 "out of office" message.
So, what does RT do with the email/ticket if it matches? Does it get
silently dropped?
Also, I ~thought~ sendmail/postfix was smart enough to kill loops (or prevent
them from starting) based on the information in the email header. Apparently
not the case? If RT doesn't retain any of that information, sendmail/postfix
might see it as a new message every time..
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