Hi,
I have a new install of RT and would like to change the default
RT-at-a-Glance for everyone.
I followed the instructions on the wiki here and I have it working for
the root user.
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
I created a 'support' group and added 4 users to that group.
I also created an 'Approvers' group but no-one is in that yet.
I saved my custom query as 'RT System saved searches > My Service Requests'.
In Config > Groups > 'Support' > Group Rights
I added 'ShowSavedSearches' to both the 'System Privileged' group and
the 'User defined - Support' group.
Unfortunately I get the error "Predefined search My Service Requests not
found" when logging in as the Support user Phil.
Have I missed something simple with my Permissions settings?
Thanks in advance,
Alister
--
Alister West <alis...@gossamer-threads.com>
w: http://www.gossamer-threads.com
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
