I found my Permission setting and now everything works as expected.
It was the global config that I needed to change. Config > _Global_ > Groups > Privileged > ShowSavedSearches. I have updated the wiki to make this more clear. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance Cheers, Alister West <alis...@gossamer-threads.com> On 10-08-20 10:58 AM, Alister West wrote:
Hi, I have a new install of RT and would like to change the default RT-at-a-Glance for everyone. I followed the instructions on the wiki here and I have it working for the root user. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance I created a 'support' group and added 4 users to that group. I also created an 'Approvers' group but no-one is in that yet. I saved my custom query as 'RT System saved searches > My Service Requests'. In Config > Groups > 'Support' > Group Rights I added 'ShowSavedSearches' to both the 'System Privileged' group and the 'User defined - Support' group. Unfortunately I get the error "Predefined search My Service Requests not found" when logging in as the Support user Phil. Have I missed something simple with my Permissions settings? Thanks in advance, Alister
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