Are you suggesting that asking the user to login once (the very first time) is a problem? As long as the user has logged into the system with a valid password once, you can send him/her a link without using credentials in the URL and it will get them directly there (unless they close all their browser windows).
The other options is to use external authentication (so the httpd does the authentication), and integrate that with your infrastructure (Kerberos, single sign-on, etc), and setup RT to honor that (ie: use the user from the web server). I believe that either of those would be sufficient. Dealing with passwords like that always makes me nervous... Jok > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Codatel Lists > Sent: Monday, August 30, 2010 8:55 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Auto Login Link in autoreply with password > > is there anyone who can point me to a way to get it done. > > A large Client I deal with uses it and has implemented it in that way, > so I know it can work. > > I have not been able to find out who is the maintainer of thier RT as > they are a large organisation. > > But I would really like to get it implemented > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
